Annual Report July 2016 – June 2017

Sanctuary has had, yet another productive year, with an influx of new clients.  Since August 2016, we have, supported 259 new clients, together with 139 retained from year 1 which gives us a total of 408.

Sanctuary delivered:-

  • 806 1-1 sessions Family /Support worker
  • 263 Home Visits/Outreach
  • 393 Counselling Sessions/ 8 hostel visits
  • 150 crisis phone sessions
  • Family cohesion activities to Chester Zoo, Flamingo Land and Blackpool
  • 280 Stress/relaxation sessions
  • 2/10 Health & wellbeing workshops
  • 5 X Stigma workshops
  • Come Dine With Us Project
  • New Horizon Project
  • Boxercise/Exercise
  • Carers Day Event
  • Mental Health Day

Service Users

Over the past year, Sanctuary has helped and supported 166 family members and 242 user clients.

66% of beneficiaries were female and 34% of beneficiaries were male.

Ages ranges varied from:  0 – 24 (5%)          25 – 64 (78%)            65+ years (17%)

38% of our family members are registered as disabled.

The arrangement of our service users is as follows:


Ethnicity, Religion and Sexual Orientation Information Percentage (%)


White/Mixed White 71%
Mixed/Multiple ethnic groups 4%
Asian /Asian UK 7%
Black / African / Caribbean / Black UK 17%
Other ethnic group 1%
TOTAL 100%
Religion or Belief
No religion 22%
Christian 59%
Buddhist 2%
Hindu 2%
Jewish 7%
Muslim 4%
Sikh 3%
Other religion 1%
TOTAL 100%
Sexual Orientation
Heterosexual 89%
Lesbians, gay men or bisexual people 11%
TOTAL 100%

Support for our service users

Between July 2016 and June 2017 of, Sanctuary’s family support workers attended over 263 home /hostel visits to our family service users and substance misusers.

There were 806, 1-1 sessions, held here, at Sanctuary.

393 counselling sessions were held at Sanctuary, by our resident counsellor; who also conducted 8 counselling sessions to service users who reside at local hostels. 1,500 crisis phone calls were taken over the past year.

Furthermore, we have made referrals for counselling, the children of substance misusers, to YPAS, Young Addaction, OKUK.

Family Cohesion Activities

A number of family days out were organised during the year. 95 families visited Flamingo Land, Chester Zoo and Blackpool were organised.  Again, all highly successful.  For some, it was the first time in a long time that they had all gone out for the day together, and came back as a family!

We were successful in securing a number of Christmas presents, through Radio City, for children of service users and kinship carers.

We has a visit to the Pantomime in January. Everyone who attended, adults and children, stated that they had a really good time.

Our family cohesion activities have proven be such a success.

We received a number of toys from Tesco in partnership with LMH.  We have over the months built a good relationship with LMH


Sanctuary has held 280 1-1 Holistic Therapies sessions, including aromatherapy, reflexology, Indian Head Massage, to all our service users. This is by appointment only system, and has proved to be extremely popular.

We have been fortunate enough to organise a number of respite weekends to Llandudno, for our carers. For many, this was the highlight of their year. It had been the first time many of them had actually been away, without the responsibility of looking after anyone but themselves.

Some of our carers are beginning to take a more proactive role in Sanctuary becoming ambassadors of the service.

Support for Carers

A weekly peer to peer group is held for our carers / kinship carers. This Tuesday group, enables participants to form new friendships, chat about their daily lives and share their thoughts and experiences.  A knitting group has also developed from a donation of wool and knitting needles. Carers are in the process of knitting squares to be made into a blanket, which may be raffled) we also offer a lending/donating library book service, and also PC use service (which is closely monitored)


Sanctuary delivered “Come Dine With Us” workshops, with funding from Liverpool Mutual Homes (LMH) to 4 of their 55+ accommodation schemes.  The training included stigma and mental health.  A hearty lunch was served at the end of the workshops.

A number of Stigma   workshops were delivered to Sanctuary Carers, Kinship Carers at Ellergreen, Staff & students at Blackburne House College.10 Health & Wellbeing workshops have been delivered to our service users, with a new course starting on 6/10/171x 6 week Youth Connect Course has been delivered to our carers with a new course starting on the 6/10/17

Marketing & Publicity

In November 2016, the Chair of Sanctuary was invited along for an interview with Radio Merseyside, in relation to our Organisation and what services we deliver.

Recognising a need for change, Sanctuary redesigned their leaflets and brochures. We now have two formats, one, especially for organisations and agencies, and a more informal one for the service users.

We are now in a position to manage our own domain and are just waiting for finalisation regarding this. We will be able to update our website as soon as this is possible, as there is a lot of new activities to be added to our services.

Trustee/Staff Training:-

Sanctuary received funding from Big Lottery for a Building Capabilities, which was delivered by Alex Hunter. This took place over a weekend at a hotel.  The purpose of the training was: – Governance, Strategic Planning, Fundraising and Monitoring & Evaluation.

Staff Training:  

Certificate in basic Counselling; Youth Connect 5 – Train the Trainers, designed to equip carers and parents, with the skills to draw upon, not only to build their own resilience, but most importantly the child’s; Basic Safeguarding; Legal Highs;

Service User Training

Health and Well-being; Drug and alcohol related stigma; Personal Development;

Computers for Beginners; Basic First Aid; Legal Highs Training.


Sanctuary had a paid placement from Liverpool Mutual Homes for 1 year, as a product of their VIP programme.  Our chair, Co-ordinator attended the graduation for the placement which highlighted the good relationship with LMH and local charities.

Our placement decided to stay on as a volunteer and worked closely with our other volunteers delivering information and meeting and greeting our service users and meeting

Events & Conferences

Our chair was a speaker at the CGL Recovery conference in Widnes.

Army recruitment event at Liverpool Football Club

Sanctuary had a visit from the High Sheriff of Merseyside,

Our Chair was awarded a High Sheriff’s award.

Sanctuary had a visit from Roz Gladden Lord Mayor

Chair & FSW attended the Alcohol Conference

Future Plans

Sanctuary are working in their final year of their Big Lottery Funding.

We have recently completed a 1st stage application for continuation Funding to the Big Lottery for part of our project, the remaining funding has been applied to Lloyds Foundation and John Moore’s Foundation for the remainder of the posts.

Sanctuary has a small caseload of veterans, but hopes to improve this and has been invited to apply for 2nd stage funding to the British Legion.

3 members of staff have taken part in Open Awards training (this allows us to internally verify any Open Awards course that is delivered through our organisation).  Sanctuary have an Introduction to Counselling Course that we hope can be delivered in the future.